Here’s a list of questions you might have about our resources.

If you have an issue with your order, a question of any kind, or a customer who needs assistance:

Contact Kate, our awesome customer service person, at

1. After purchase, how do I get the resources?

If you need to access your downloads, go here:

You’ll need to enter your order # and email in order to access your files.

If for any reason you can’t access your downloads, then simply contact Kate at and she’ll be happy to take care of you.

2. I downloaded the files, but cannot open and/or view anything in it.

Keep in mind that you do need software to open and view the zip files.

You can download a free “trial” version of WinZip, which will enable you to view/open everything in a zip file.

If you’re on a PC. then go here to download WinZip for PC

If you’re on a Mac, then go here to download WinZip for Mac

If you’re on an iPhone or iPad, go here to download Winzip for iPhone & iPad

3. What do we believe?

All our lessons are theologically broad enough for all church denominations (and non-denominations). We stay central to the core truths of Christianity and don’t focus on denominational differences.

View Statement of Faith Here

4. Can I share the download links with my team?

Of course, you can. We just ask you don’t share it with others outside of your church.

5. Can I get the resources as a physical product rather than a download?

No, our resources are only available as downloads. We do not have any physical products.

6. I placed an order, but am having issues viewing or downloading the resources.

Contact Kate at and she’ll be happy to help you.

7. Do I need a PayPal account to order the bundle?

No. You can use any credit card. But if you do have a PayPal account, you can pay that way as well.

8. I ordered a big bundle, did I win a prize?

We announce all our prize winners on the bundle page by the next day at noon Eastern U.S. time.

9. Why didn’t I get an email with a receipt and/or download links?

Here are the two most popular reasons this happens:

You could have entered the wrong email or different email at checkout.

The email when to your spam folder. Be sure to check there if you haven’t already.

If this happened to you, contact Kate at and she’ll be happy to help you.

10. What is your refund policy? 

Refund or store credit is available up to 48 hours after purchase at our sole discretion.

14 thoughts on “FAQ

  • January 7, 2019 at 11:48 am

    Hello. Do you have any college level lessons? If not where could I find some? Thank you for your time.

    • January 9, 2019 at 11:14 am

      Susana, no we don’t have college level lessons. Sorry 🙁 And I don’t know where you can find some. But if you find some, please let us know so we can point others there when asked.

  • August 2, 2019 at 3:25 pm

    What is the difference between a Series and a Unit??

    • August 2, 2019 at 3:40 pm

      Judith, a series is enough curriculum for 4-6 weeks (depending on the length of the series). Unit 1 includes enough curriculum for August through November, and includes multiple series. If you have any more questions, feel free to reach out to Kristy at

  • August 7, 2019 at 2:02 pm

    Have you ever laid out a scope and sequence for using your materials? Obviously the seasonal ones fit a certain time of year, but I am looking at the in-between and trying to map a course using your lessons. I didn’t know if this was something you all have done before or not.

    • August 7, 2019 at 5:11 pm

      Hi Bryan,
      No, we have not. We give the descriptions for each series and we let you all know how long the series will last so that you all can plan accordingly.

  • February 10, 2020 at 8:11 am

    I am searching for middle school age lessons on salvation. I was hoping you might have a search engine but I don’t see one. Can you recommend any of your stand alone or short series lessons that would be good for teaching salvation to middle school aged un-churched youth?

  • April 21, 2020 at 7:22 am

    Do your lessons have a parent component that help to continue the conversation at home?

    • April 21, 2020 at 7:44 am

      Ruth, at this time they do not.

  • May 27, 2020 at 8:16 am

    Once your lessons are downloaded, are the printable?

    • May 28, 2020 at 9:42 pm

      Hi Rae.
      Yes! They download as PDF’s.
      Once you complete the download you are able to print the lessons at your convenience.
      If you have any more questions, please contact us at

  • November 30, 2020 at 12:47 pm

    Good afternoon, fist of all I just want to say thank you for all the work you guys put into helping youth pastor with the content that you create. The content has helped me a lot. I do have three question. One is there anyway you can make a four week series on Love? And two will you be making any more thanksgiving series. Finally, will you be making a four week teaching series based of the game Among Us, like you did Fornite, I believe the series was called BE Brave, (I hope that makes sense). Thank you for your time. Blessing

    • December 4, 2020 at 4:03 pm

      Marcus, so sorry for the delay in getting back with you on this!

      Here are the responses:

      1. We do have a 4-week series on love here:
      2. We will also have a Thanksgiving series (see link in #1) as a part of that curriculum for 2021.
      3. The Among Us teaching series is a fantastic idea. I will talk to our content coordinator about that idea. Thanks for the suggestion.


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